Contact Details

At MadBid we believe in fast, friendly and efficient customer service.

Please refer to FAQ before you contact us. FAQ is the fastest way of answering your questions.

Our dedicated team of customer service associates are there to help you with your queries, problems and questions that you may have.

Contact us by E-mail

Please contact the relevant department depending on your query. We aim to respond to all enquiries within 24 Hours, however please allow up to 48 Hours as some enquiries are more complex than others.

• Payments click here
  • How Do I buy credits?
  • What Payment methods do you allow?
  • How Do I pay for a won auction?
  • I tried to buy something but was told the payment failed however the money has been taken from my account.
  • How long do I have to pay for an item that I won?
  • I have a different question and want to contact customer services
• Tracking click here
  • How do I pay for auction wins?
  • I am trying to pay for something but it says I am not allowed because it has been more than 15 days.
  • When will I get my item?
  • How can I get rush delivery?
  • Why are shipping times so long?
  • I have been waiting LESS than 18 days and my item is still showing as ready for shipping.
  • I have been waiting MORE than 18 days and my item is still showing as ready for shipping.
  • My item was marked as shipped MORE than 7 working days ago but has not arrived.
  • My item was marked as shipped LESS than 7 working days ago but has not arrived.
  • I have a different question and want to contact customer services
• Account click here
  • I am being asked for a confirmation code but have not received one?
  • I have a confirmation code but left the page where I enter it, how do I get back?
  • The code I received does not work?
  • I am trying to register but it says my username is already taken
  • I am trying to register but it says my mobile or email address is already taken
  • I forgot my username or password?
  • I forgot my password and my mobile number has changed?
  • I can login but I cannot do anything
  • I can login but it is asking me to upload identification
  • How Do I unsubscribe?
  • I dont want to receive the MadBid newsletter anymore
  • I want my account removed
  • I have a different question and want to contact customer services
• Bidding click here
  • My number of credits is decreasing without me bidding, do credits expire?
  • I tried to participate in a promotion but did not receive the extra credits that I should have.
  • I was supposed to get my credits back if I did not win, when will I get them back?
  • Why does it take more than one credit everytime I place a bid?
  • I was bidding but the BuyItNow price has not decreased
  • It says I have reached my winning limit and can no longer bid in this auction
  • I tried to place a bid but it was not accepted at the end
  • The timer went all the way to zero but it said checking and then restarted instead of closing
  • A group of users is taking turns out bidding me
  • The auction closed because of site problems but I still wanted to bid!
  • I won an auction but it has been restarted
  • I was the highest bidder at the end of the night but it resumed in the morning
  • I have a different question and want to contact customer services

Contact us by Phone

Customer Service Telephone Number - 01 443 4655. Our customer service line is open:

• Monday - Friday: 3pm - 6pm
• Saturday, Sunday and Bank Holidays: Closed

Contact us by Post

Our postal address is:

MadBid.com
The Courtyard, High Street
Chobham
Surrey GU24 8AF
United Kingdom